SALON POLICIES
Appointment and Cancellation Policy
We require a credit card to hold all appointments. Cancellations with less than 24 hours notice will be charged 50% of services scheduled. No shows will be charged 100% of services scheduled.
Gratuity
Cash, Check, or Venmo
Deposits
Some chemical services will require a non-refundable deposit
Phone/Tablet/Device Policy
Maintaining a relaxing environment for all guests receiving services in the salon and spa is important to us so we ask that you use headphones or keep sound off when using devices.
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Child Policy
We understand bringing your children to the salon during your service may be convenient or even necessary at times, but at Mulberry Salon we feel children who attend their parent's appointments at the salon pose a safety issue. We work with sharp scissors, hot tools, chemicals , and other equipment in the salon and we do not have an area designated for children, nor do we have staff that can keep an eye on them while you receive your service. If something were to happen to your child at our salon it would be devastating to you and your family, as well as ours. For this reason, we ask the parents visit our salon without their children unless the child has an appointment. During the appointment, the child must be accompanied by their parent at all times and be able to sit still to receive their service safely.
Please understand our concern is for the safety of your child, for other guests, and for our staff.
PARKING
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Parking for 2 hour + appointments is recommended in one of the two garages located on the block just past the salon. Street parking may be available but can not be guaranteed and must be paid on Lancaster Parking/Park Mobile App or at Kiosk.
Click link below to download the Lancaster Parking Authority App which can be used for parking anywhere in the city.
